Frequently Asked Questions

📦 Orders & Shipping

Q: How long does delivery take?
A: Most orders are delivered within 5–7 business days across India. Remote areas may take up to 10 business days.

Q: How can I track my order?
A: Once your order is shipped, you will receive a tracking link via email or SMS. You can also log in to your account and check your order status.

Q: Do you offer free shipping?
A: Yes! We offer free shipping on eligible orders. Use code FREE SHIPPING at checkout or check our current promotions.

Q: Do you ship across India?
A: Yes, we ship to most pin codes across India. Enter your pin code at checkout to confirm delivery availability.

💳 Payments

Q: What payment methods do you accept?
A: We accept UPI, Credit/Debit Cards, Net Banking, and Cash on Delivery (COD) on eligible orders.

Q: Is it safe to pay online on Seyana?
A: Absolutely. Our checkout is secured with SSL encryption and powered by trusted payment gateways.

🔄 Returns & Refunds

Q: What is your return policy?
A: We accept returns within 7 days of delivery for most products, provided they are unused and in original packaging. Please refer to our Refund Policy for full details.

Q: How do I initiate a return?
A: Contact us via our Contact Us page with your order number and reason for return. Our team will guide you through the process.

Q: When will I receive my refund?
A: Refunds are processed within 5–7 business days after we receive and inspect the returned item.

🛍️ Products

Q: Are your products genuine?
A: Yes, all products listed on Seyana are sourced from verified suppliers and are quality-checked before dispatch.

Q: A product I want is out of stock. What should I do?
A: You can contact us and we'll notify you when it's back in stock, or suggest a similar alternative.

Q: Do you sell digital products?
A: Yes! We offer digital products like eBooks that are delivered instantly to your email after purchase.

💬 Still Have Questions?

We're here to help! Reach out to us via our Contact Us page and our support team will respond within 24 hours.