Refund policy
Returns
We want you to love what you ordered! If you're not completely satisfied, we offer a 5-day hassle-free return policy. You have 5 days from the date of delivery to request a return.
To be eligible for a return, your item must be:
- Unused and in the same condition that you received it
- In its original packaging with all tags attached
- Accompanied by the original receipt or proof of purchase
Non-Returnable Items
The following items cannot be returned:
- Perishable goods
- Intimate or sanitary goods
- Downloadable software or digital products
- Gift cards
- Sale or clearance items
How to Initiate a Return
To start a return, contact us at [support@seyana.store] with your order number and reason for return. Once approved, we'll send you a return shipping label and instructions.
Refunds
Once we receive and inspect your return, we'll notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–7 business days.
Late or Missing Refunds
If you haven't received your refund yet, please check your bank account, then contact your credit card company or bank. If you've done all of this and still haven't received your refund, contact us at [support@seyana.store].
Exchanges
We only replace items if they are defective or damaged. If you need an exchange, email us at [sposhe@rediffmail.com].
Shipping Costs
Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.